Terms and Conditions of Sale
This purchase is governed by the standard terms and conditions for consumer purchases of goods over the Internet as set out below. Consumer purchases over the Internet are mainly regulated by the Norwegian Contracts Act, Consumer Purchase Act, Marketing Act, Right of Withdrawal Act, and the E-commerce Act, all of which provide mandatory rights for consumers. These laws are available at www.lovdata.no. The terms of this agreement are not to be understood as limiting the consumer’s statutory rights, but rather as a summary of the most important rights and obligations of the parties involved in the transaction.
These terms of sale have been prepared and recommended by the Norwegian Consumer Authority. For a better understanding of these terms, refer to the Norwegian Consumer Authority’s guide.
1. The Agreement
The agreement consists of these terms and conditions, information provided in the ordering solution, and any specially agreed terms. In the event of any conflict between the information, any specifically agreed terms between the parties shall take precedence, provided they do not conflict with mandatory legislation.
2. The Parties
The seller is Tahle Minde Østby (Sole Proprietorship), Org. No.: 931 376 225, Ustedalen 238, 3580 Geilo, Norway, Email: post@tahle.com, Phone: +47 411 61 549, and is referred to as the “seller.”
The buyer is the consumer who places the order and is hereinafter referred to as the “buyer.”
3. Price
The stated price for the goods and services is the total price the buyer shall pay, including all taxes and additional costs. The buyer shall not be liable for any additional costs that the seller did not inform about before the purchase.
The agreement is also supplemented by relevant statutory provisions regulating the sale of goods between businesses and consumers.
4. Conclusion of Agreement
The agreement becomes binding for both parties when the buyer has submitted their order to the seller.
However, the agreement is not binding if there are typographical or input errors in the seller’s offer in the online ordering solution or in the buyer’s order, and the other party realized or should have realized that such an error existed.
5. Payment
The seller may demand payment for the item from the moment it is shipped to the buyer.
If the buyer uses a credit or debit card, the seller may reserve the purchase amount on the card at the time of ordering. The card will be charged on the same day the item is shipped.
For purchases by invoice, the invoice is issued upon shipment of the goods. The payment deadline appears on the invoice and shall be at least 14 days from receipt.
Buyers under the age of 18 cannot pay by post-delivery invoice.
6. Delivery
Delivery has occurred when the buyer, or their representative, has taken possession of the item.
If no delivery time is specified in the ordering solution, the seller must deliver the goods without undue delay and no later than 30 days after the buyer’s order. The goods must be delivered to the buyer unless otherwise agreed.
7. Risk for the Goods
The risk for the goods passes to the buyer when they or their representative have received the goods in accordance with point 6.
8. Right of Withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase in accordance with the Right of Withdrawal Act.
The buyer must notify the seller of their intention to use the right of withdrawal within 14 days from the start of the withdrawal period. All calendar days are included in the deadline. If the deadline falls on a Saturday, public holiday, or other non-business day, it is extended to the next working day.
The withdrawal period is considered met if notification is sent before the deadline expires. The burden of proof lies with the buyer, so the notification should be in writing (withdrawal form, email, or letter).
The withdrawal period begins:
- For individual goods: the day after the item(s) are received.
- For subscriptions or regular deliveries: the day after the first shipment is received.
- For multiple deliveries: the day after the final delivery is received.
If the seller did not provide information about the right of withdrawal and the standard withdrawal form before the contract was entered, the withdrawal period is extended by 12 months. If the seller provides this information within those 12 months, the withdrawal period ends 14 days after the buyer receives the information.
When exercising the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days after notification is given. The buyer covers the direct cost of return unless otherwise agreed or the seller failed to inform the buyer that return costs must be borne by them. The seller may not charge a fee for the use of the right of withdrawal.
The buyer may examine or test the item in a proper way to determine its nature, characteristics, and functioning, without losing the right of withdrawal. If testing exceeds what is necessary, the buyer may be liable for any reduction in the item’s value.
The seller is obligated to refund the purchase amount without undue delay and no later than 14 days after receiving the buyer’s notice of withdrawal. The seller may withhold the refund until they have received the item or documentation showing that the item has been returned.
9. Delay and Non-Delivery – Buyer’s Rights and Claims Deadline
If the seller fails to deliver the goods or delivers them late, and this is not due to the buyer or reasons on the buyer’s side, the buyer may:
- withhold payment,
- demand fulfillment,
- terminate the contract,
- and/or claim compensation under Chapter 5 of the Consumer Purchase Act.
For evidence, such claims should be made in writing (e.g., email).
Fulfillment:
The buyer may demand that the purchase be completed. However, the buyer cannot demand fulfillment if it is impossible or would impose unreasonable cost or burden on the seller. If the obstacle is removed within a reasonable time, the buyer may still demand fulfillment.
The buyer loses this right if they wait unreasonably long to assert it.
Termination:
If the seller does not deliver on time, the buyer must request delivery within a reasonable additional deadline. If the seller still does not deliver, the buyer may terminate the purchase.
Immediate termination is possible if the seller refuses to deliver or if the delivery time was essential to the agreement.
Compensation:
The buyer may claim compensation for losses resulting from the delay unless the seller proves the delay was due to uncontrollable circumstances that couldn’t reasonably have been anticipated or avoided.
10. Defects – Buyer’s Rights and Complaint Deadline
If there is a defect in the item, the buyer must notify the seller within a reasonable time after discovering the defect. Complaints within 2 months are always considered timely. The complaint deadline is 2 years from delivery, or 5 years if the item is expected to last significantly longer.
If the item is defective and it is not due to the buyer, the buyer may:
- withhold payment,
- demand repair or replacement,
- request a price reduction,
- terminate the agreement, and/or
- claim compensation under Chapter 6 of the Consumer Purchase Act.
Complaints should be made in writing.
Repair or Replacement:
The buyer may choose between repair or a replacement item. The seller may refuse if it is impossible or unreasonably costly. This must be done within a reasonable time. The seller normally has no more than two attempts to rectify the same issue.
Price Reduction:
A suitable reduction may be claimed if repair or replacement is not carried out. The reduction reflects the diminished value of the item.
Termination:
If repair or replacement is not carried out, and the defect is not minor, the buyer may terminate the purchase.
11. Seller’s Rights in Case of Buyer’s Breach
If the buyer fails to pay or meet other obligations under the agreement, and this is not due to the seller, the seller may:
- withhold delivery,
- demand fulfillment,
- terminate the agreement,
- and/or claim compensation under Chapter 9 of the Consumer Purchase Act.
The seller may also charge:
- interest for late payment,
- debt collection fees,
- and a reasonable fee for uncollected goods.
Fulfillment:
The seller may insist on payment. If the goods haven’t been delivered, this right is lost if delayed unreasonably.
Termination:
The seller may terminate the agreement in the event of significant non-payment or other serious breach. If a grace period is granted and payment is still not made, the seller may terminate.
Interest and Collection Fees:
Interest may be charged under the Late Payment Interest Act. Claims may be sent to collection after warning, and the buyer may be liable for collection fees.
Fee for Uncollected Goods:
For unclaimed unpaid goods, the seller may charge a fee to cover actual delivery costs. This fee cannot be charged to buyers under 18 years old.
12. Warranty
Any warranty provided by the seller or manufacturer offers rights in addition to those provided by law. A warranty does not restrict the buyer’s right to complain or claim compensation for delays or defects.
13. Personal Data
The seller is the data controller for collected personal data. Unless the buyer consents otherwise, the seller may only collect and store data necessary to fulfill the agreement. Data will only be shared with others if necessary to fulfill the agreement or as required by law.
14. Dispute Resolution
Complaints must be addressed to the seller within a reasonable time (see Sections 9 and 10). The parties should attempt to resolve disputes amicably. If unsuccessful, the buyer may contact the Norwegian Consumer Authority for mediation: phone +47 23 400 600 or www.forbrukertilsynet.no.
The European Commission’s complaint portal may also be used if you reside in another EU country. Submit your complaint here.